Support

”Give a man a fish and he’ll eat for a day.
Teach a man HOW to fish and he’ll eat for a lifetime.”

Our goal is to teach you so you understand (complex) networking topics. Rather than solving problems for you, we will always try to explain HOW you can do something. We’ll guide you through the process, answer questions and refer to current and future lessons, but the focus will be on learning and enabling you to do the task yourself.

Thus, our support does have its limits. Some questions are the job of a network designer/consultant, not a trainer. We don’t provide support for: creating custom configuration files, fixing errors in your configuration files, answering questions about your production network or answering design questions about your production network.

Frequently Asked Questions (FAQs)

1. Pre-Sales

You’ll get FULL access to ALL 805 lessons and courses, practice exams included. More lessons are added every week.

You can see what a membership looks like in our membership tour.

Do you still have questions after viewing some of the lessons? We have a great community forum where members can post questions and we help out with answers.

Also, there is zero risk. You can cancel anytime and we have our 10 days no questions asked refund policy for monthly and annual plans. You just learn the things you want and when you had enough, you can cancel right away.

You can explore all our available courses via the “Courses” item in the navigation menu or by visiting the Courses page directly.

We offer courses for all major Cisco certifications, including CCNA, CCNP Enterprise, and CCIE Enterprise, as well as specialized topics like Cisco SD-WAN and ASA Firewall. Each course is designed to help you gain practical skills and prepare for your exams.

No. And for these important reasons:

1. We offer fair prices for our monthly and annual plans.
2. We strive to treat everyone equal with the same monthly and annual prices.

We personally dislike it when we sign up for a service today only to find out tomorrow, there’s suddenly a 50% discount. Another scenario is where you contact the sales department, and you suddenly get a discount. We don’t think it’s fair to anyone who doesn’t ask for a discount. We also don’t have any free accounts.

Do you have prices in different currencies (Euro, AUD, CAD, etc.)?